IT INTERVENTION OFFICER (M/F) - Casablanca
Company sector : Distribution
COMPANY :
The Label'Vie Group is a subsidiary of the Best Financière Group, a public limited company specializing in the placement and management of securities.
Based in Rabat, the Best Financière Group is organized around 3 business areas: Distribution, Commercial Real Estate, and Medical Equipment.
Under Retail Holding, the distribution division includes the distribution of cultural products through the VIRGIN brand, the distribution of clothing products through the KIABI brand, restaurants through BURGER KING, and food distribution through the Carrefour, Carrefour Market, and ATACADAO brands (brands of the Label' Vie Group).
With over 120 points of sale across more than 27 Moroccan cities, the LabelVie Group is experiencing very strong growth. It has also seen significant expansion since the partnership with Carrefour and more recently following the acquisition of Metro, as the Group's size has almost doubled.
Our organization is based on a logic of partial decentralization: BU Carrefour Market, BU Carrefour, BU ATACADAO, and Central Departments.
Company culture :
Groupe Label'Vie - Carrefour is characterized by a culture strongly rooted in collaboration, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on performance, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
Job :
Assigned to the DIGITAL FOUNDATION & OPERATIONS Department, you will be responsible for ensuring the availability and compliance of IT equipment provided to users.
Your main tasks:
- Provide first-level support and handle user incidents related to the use of store tools (Sales tools, mobility), escalate to central support - Helpdesk - if necessary.
- Report malfunctions related to central information systems to the central support team - Helpdesk - and monitor them.
- Manage hardware problems in stores (cash registers, scales, PDAs, switches/firewalls..).
- Oversee the installation of hardware during openings (cash registers, scales).
- Perform PC installations for store users.
- Carry out inventories of the store's equipment.
- Create intervention reports when dealing with store-level problems.
Required profile :
- Bac +2/Bac+3 in IT (infrastructure, support, or equivalent).
- Knowledge of IT tools.
- Mastery of the group's systems and solutions.
- Ability to install and integrate hardware (network equipment, peripherals) into the production environment and configure resources.
- Mastery of methods for analyzing incidents and server performance.
- Mastery of IT and telecom security rules.
- Ability to write installation and operation manuals for network and telecom equipment.
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