Incident Manager (M/F) - Casablanca
IT / Electronics - Secteur IT (Information Technology)
- Mid Level (3 to 5 years) - Senior (5 to 10 years)
- 1 job(s) in Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School - University
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can fully thrive.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities spread across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to thrive fully. We promote the integration of young talents, support the development of experienced employees, and advocate for professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career in a caring, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring varied paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with law n° 09 08 on the protection of personal data. To exercise your rights of access, rectification or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
The Mobile and Internet Testing Department ensures the handling of anomalies related to commercial launches of Orange France offers and thus contributes to the quality loop of the catalogs.
The activity consists of managing production anomalies, from request reception to capitalization, including correction if necessary for the Internet and Mobile scope.
The activity concerns all anomalies from a commercial launch and is divided into 2 periods: VSR and Post T3.
Requests arrive either via a "tempo" tool or by email:
- Qualify the request to ensure it is indeed an anomaly: find the marketing brief, the catalog, the transverse modeling manager (RMT) who handled the request
- Track the request in the tempo tool (or in sharepoint for now) and assign it to the RMT concerned with the fix
- Respond to the requester to acknowledge receipt of their request
- Ensure that requests are being processed, monitor, and if necessary, follow up to meet deadlines
- Organize and lead meetings with various stakeholders on the subject if needed
- Manage the commercial launch bridge and the VSR bridge during the 15 days following the collection launch.
- Send the daily report
- Participate in billing meetings (every 15 days) and Soft follow-up meetings (every week)
- Participate in the Parameterization committee or lead the meeting if necessary
- Manage catch-up work if needed
- Ensure the ticket is correctly filled out once the fix has been deployed
- Inform the requester of the incident so they can validate the fix
- Organize the review meeting with partners before the final milestone
- Organize the transfer of pain points during the final milestone of the collections and monitor their evolution
- Propose areas for improvement by identifying P0, reiterated, or recurring anomalies
- Participate in the capitalization meeting
- Participate in the steering committee
- The team manages tests on the day of the commercial launch and coordinates various stakeholders, writes the report, and escalates anomalies on the VSR bridge
Required profile :
- Very good communication skills, both written and oral
- Significant experience in IS projects
- Experience in coordinating the work of several teams
- Ability to lead meetings with multiple stakeholders remotely
- Dynamism
- Responsiveness
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
Here you can find a recommendation rate for this vacancy, as well as information on how to promote your application. Log in / Register to view this personalised information.
ReKrute offers you this new personality test to help you get to know yourself better and make the most of your applications. Take it now, it only takes 5 minutes maximum.
