Receptionist / Customer Service Agent - Full-time, 100% remote work from Morocco, during our clinics' opening hours (Montreal time zone). - Montréal

Company :

We are a group of dental clinics established in Quebec, Canada.

Our teams provide dental care as well as welcoming, appointment scheduling, and patient follow-up.

We want to strengthen our customer service with someone based in Morocco, working full-time and entirely remotely, during our clinics' opening hours, in the Montreal time zone. 

Job :

Main task, upon starting the job

• Call and quickly follow up on appointment requests (leads) received on our platform
• Convert these requests into appointments: answer questions, reassure, present our services
• Explain and simplify the patient's dental insurance coverage
• Schedule the appointment in the correct time slot, according to the type of treatment and the clinic

Task to be added later

• Confirmation of patients in the schedule
• Follow-ups and reminders (patients to reschedule or due for an exam)
• Incoming calls, as capacity allows once the rest is well mastered

Required profile :

Profile sought

• Excellent spoken French, clear speech, and warm tone on the phone - this is the number one criterion, this person is the first voice of the clinic
• Functional English, an asset
• Experience in a call center, customer service, appointment scheduling, or medical/dental secretarial work
• Comfort with computer tools: CRM, online scheduler, messaging, chat
• Service-oriented, good listener, and ability to persuade without being pushy
• Reliable home office setup: computer, headset, stable internet connection, quiet environment
• Availability during the day in the Montreal time zone

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Rationalism Tenacity Need for action Team work Involvement at work