Counter Manager (M/F) - Tétouan
Company sector : Medical Equipment / Drugstore
COMPANY :
For over 30 years, LOCAMED has been the leader in the distribution of medical equipment in Morocco. We offer a wide range of products covering orthopedics, mobility aids, home care, hospital equipment, physiotherapy, sports and first aid, as well as medical supplies.
As an exclusive importer and distributor of world-renowned brands, we guarantee quality products approved by healthcare professionals. Our expertise allows us to effectively support our clients in their choices of equipment and medical prescriptions.
With 30 stores in the major cities of Morocco, our team is at your service to advise you and provide you with the equipment adapted to your needs. Resolutely focused on the future, we are committed to improving healthcare and contributing to the well-being of the population.
Company culture :
Locamed embraces a largely cooperation-driven culture, placing people, trust and teamwork at the heart of its organization. The company favors a close management style focused on support, empowerment and strong professional relationships. This collaborative foundation is complemented by a notable innovation component, encouraging initiative, creativity and adaptability. Competitive and organizational aspects remain secondary, helping structure operations and support performance objectives.
Job :
Reporting to the commercial management, your main mission will be to manage the counter's activities and ensure customer satisfaction through effective sales and team management.
- Manage and lead counter sales while ensuring quality customer service.
- Advise clients on medical products suited to their needs.
- Supervise stock management, supplies, and inventory.
- Ensure complete processing of orders, invoicing, and payment collection.
- Manage complaints, returns, and refunds with a constant focus on customer satisfaction.
- Coordinate actions with other departments.
- Analyze sales and propose actions to improve performance.
- Supervise and support counter staff.
- Conduct competitive intelligence and represent the company at professional events.
- Participate in meetings and training sessions.
Required profile :
To succeed in this role, you need to demonstrate the following skills and qualities:
- Training in commerce, management, or the medical field (BTS, Bachelor's degree, or equivalent).
- A minimum experience of 5 years in counter sales, commercial management, or in a medical/paramedical environment.
- Good knowledge of medical products and their regulations.
- Proficiency in commercial management tools (invoicing, stocks, orders).
- Comfort with computer tools (ERP, Excel, cash register software).
- Ability to work in a team and collaborate with other departments.
- Excellent customer service and listening skills.
- Rigor, organization, and reactivity in daily management.
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