Qualitative Research and User Testing Manager (UX Design) (M/F) - Rabat
IT / Electronics - Process / Industrial professions - Secteur IT (Information Technology)
- Senior (5 to 10 years)
- 1 job(s) in Rabat and region - Morocco
- Master or PhD Minimum - Engineering School
Search for new things / novelty Respect of the rules Need for reflection Need for autonomy Involvement at work Ambition Organization
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and high-performing solutions.
With over 3,000 consultants and experts from 34 nationalities and located in 9 offices worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment, where each person is encouraged to thrive fully. We promote the integration of young talents, support the development of experienced employees, and advocate for professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career, in a supportive, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact Human Resources at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
Experienced Qualitative Research Manager, if you want to focus on serving Orange's business clients' experience, within a human-sized team, come and lend us a hand.
•You are the key contact for the project teams of the Digital Direction DEF, the Marketing Business Units, and the business departments. They are our clients. You carry the voice of the customer.
•You manage your study from start to finish independently, from the initial brief to the delivery of your work.
•You define with the project team and your CTC contact, if necessary, the most suitable methodology based on the issue to be studied (individual or group interviews, UX tests of interface or user journeys…)
•You manage the different stages of your study within the planned schedule (6 to 8 weeks depending on the type of study)
•You define the target customers to be interviewed and work with the CTC recruitment team, who can help you reach customers.
•You conduct customer tests or interviews, analyze the results, and present your findings and recommendations for improvement to your client and their extended team.
•Through your analyses and recommendations, you help our clients improve our products and services.
Required profile :
You hold a higher education degree (Bachelor's/Master's level) in one or more of the following fields:
•UX Research, UX Design, or Ergonomics;
•Human and Social Sciences: psychology, sociology, cognitive sciences, anthropology;
•Marketing studies: digital marketing, market research;
You have excellent proficiency in French and international English, both written and spoken.
You have good knowledge of qualitative survey and UX testing methods: used in various contexts, from exploratory research before a Marketing project to evaluating a solution, a customer journey, or an interface during agile development: individual interview techniques, user-centered workshop facilitation, remote testing of mockups or interfaces…
You have a keen sense of customer listening. You know how to observe and identify trends and weak signals in user test responses or observations that reflect key needs and priority expectations of customers.
You have a recognized ability for analysis, synthesis, and reporting, both written and oral: drafting the study specifications, writing interview scripts, final study report…
You have good interpersonal skills and are comfortable interacting with clients (business context) of different nationalities and responsibility levels: Our interviews must reflect the professionalism, empathy, and excellence of the Orange brand.
You have a good general understanding of the Business-to-Business IT/Telecom market (customer expectations, uses and solutions sought, governance for selection and purchasing of solutions…) and players (traditional Telecom competitors and new competitive players from IT and services).
Experience with Agile methodologies (Lean, SAFE…) would be a plus to facilitate your collaboration with multidisciplinary project teams on the client's side (Product Owner, IT, Marketing, Design).
Being comfortable with software like Figma would also be a plus.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Respect of the rules Need for reflection Need for autonomy Involvement at work Ambition Organization
Here you can find a recommendation rate for this vacancy, as well as information on how to promote your application. Log in / Register to view this personalised information.
ReKrute offers you this new personality test to help you get to know yourself better and make the most of your applications. Take it now, it only takes 5 minutes maximum.
