IT Manager (M/F) - Casablanca
Company sector : IT (Information Technology)
COMPANY :
Are you looking for new challenges and want to give your career a new boost? Are you looking to join a human-sized company that places agility, boldness, and team spirit at the heart of its concerns and in which you can thrive? Don't waste any more time, apply and join Sofrecom!
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. Sofrecom advises and supports the development and digital transformation of the main players in the telecommunications sector. We help our clients anticipate technological disruptions, adapt their activities, transform their organizations, and modernize their networks and information systems to achieve profitable growth.
Sofrecom is above all a company rich in its diversity, with over 2100 consultants and experts from more than 30 nationalities, spread across its 9 locations worldwide. Working at Sofrecom gives you the opportunity to seize exciting professional opportunities with varied paths and jobs in an innovative and dynamic environment!
At Sofrecom, we are convinced that diversity is a source of richness and performance. We therefore ensure that our recruitment process guarantees equal opportunities and that all candidates benefit from equal treatment.
Apply now and join an environment where everyone finds their place!
Any personal data you share with Sofrecom Services Maroc is processed in accordance with the provisions of law no. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact the HR Department on 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
What our employees love most about working here ❤ : Read our verified reviews
Company culture :
Job :
Main missions:
Reporting to the Information Systems Department, the IT Team Manager's mission is to guarantee a high level of service to all Sofrecom employees, while ensuring the smooth running, security, and evolution of the internal IT environment.
As the IT Team Manager, you will be responsible for:
- Supervising and leading a team responsible for user support, administration of local infrastructures, network, and security.
- Organizing, planning, and monitoring the team's operational activities.
- Implementing a continuous service quality improvement approach.
- Coordinating actions with internal teams, Group entities, and external service providers/suppliers.
- Serving as the main point of contact for all requests related to the local IT environment and infrastructure operations.
- Preparing and monitoring performance indicators (Dashboard and KPIs).
- Regularly conducting security reviews of infrastructure systems.
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Ensuring the application of IT security policies and monitoring any exceptions.
Required profile :
Profile sought:
- Higher education in IT, systems, or networks (Master's degree or equivalent minimum).
- Proven experience of at least 7 years in a similar role, including team management.
- Previous successful experience as an IT Manager is essential.
- Excellent understanding of the challenges related to supporting demanding users.
- Ability to work in a multi-site environment (Rabat, Casablanca, France).
- Previous experience in large-scale support (over 1400 users).
Technical skills:
In-depth mastery of:
- Windows 11, Active Directory, fleet management via SCCM and MDT.
- Network environments (LAN, WAN, VPN) and security tools.
- ITSM tools for incident and request management (e.g., ServiceNow, GLPI, etc.).
- Performance indicator (KPI) management and implementation of associated action plans.
Required qualities:
Strong leadership, ability to manage, motivate, and structure a team.
Excellent customer focus and service orientation.
Ability to communicate effectively, both written and oral, in French.
Autonomy, rigor, organizational skills, and initiative.
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