Service Advisor
- Casablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Since 1995, Jameel Motors Morocco has been supporting Moroccans in their mobility by representing globally recognized automotive brands. Heir to the expertise of the international group Abdul Latif Jameel, a major player in mobility for over 80 years, the company has established itself as a trusted partner and a leader in the automotive sector in Morocco.
Today, Jameel Motors Morocco represents several iconic international brands, including Toyota, Lexus, MG, and JMC, and continues its development with a strong ambition: to offer innovative, sustainable mobility solutions focused on the customer experience.
Thanks to a constantly expanding national network, modern infrastructure, and passionate teams, we place operational excellence, customer satisfaction, and continuous improvement at the heart of every action. Our culture is inspired by the principles of the Toyota Way as well as the strong values that unite over 10,000 employees worldwide: Respect, Continuous Improvement, Innovation, and Empowerment. These values guide our way of working, collaborating, and sustainably supporting our teams and customers towards excellence.
Driven by a culture of excellence, innovation, and continuous improvement, Jameel Motors Morocco places people and customer satisfaction at the center of its strategic priorities. Our company culture is inspired by the principles of the Toyota Way as well as the fundamental values that unite over 10,000 employees worldwide: Respect, Continuous Improvement, Innovation, and Empowerment. These values form the foundation of our daily commitment and sustainably guide our practices, collaborations, and our ambition for excellence in serving our employees, partners, and customers.
Joining Jameel Motors Morocco means joining a growing international company, offering a dynamic environment, development opportunities, internal mobility, and career advancement within a globally recognized group.
In 2026, Jameel Motors Morocco was recognized among the best Toyota distributors in Africa by receiving the prestigious "Diamond Award", thus confirming its excellence and its reference positioning in the Moroccan market.
Why join us?
• A solid and recognized international group
• A human and collaborative company culture
• Ambitious and innovative projects
• Real opportunities for advancement and development
• A stimulating environment focused on performance and continuous improvement
• A company that values talent, commitment, and team spirit
Our ambition
To build the future of mobility in Morocco by offering innovative, accessible, and customer-centric automotive experiences, while developing the talents that will make the difference tomorrow.
Company culture :
Jameel Motors is characterized by a performance-driven and competitive culture, where ambition, customer focus and the achievement of concrete results play a central role. This dynamic is complemented by a collaborative dimension, fostering trust, teamwork and employee support. The company also maintains openness to innovation, supporting adaptability and evolving practices. This balance creates a demanding, collaborative and success-oriented work environment.
Job :
Your missions:
Reporting to the After-Sales team, you are the primary point of contact for customers throughout their journey in the workshop. You will handle their needs, monitor interventions, and manage vehicle returns, while ensuring their satisfaction and the development of the after-sales business.
Your main responsibilities are as follows:
Customer reception & handling:
- Welcome customers and accurately identify their maintenance and repair needs
- Advise customers on necessary interventions and provide them with the required technical explanations
- Prepare repair orders, ensuring a clear understanding of the requested work
- Present cost estimates and projected intervention timelines to customers
Monitoring interventions:
- Act as the liaison between the customer and the workshop to ensure effective communication of needs
- Track the progress of work and ensure adherence to announced deadlines
- Regularly inform customers about the status of interventions and any potential changes regarding work, costs, or deadlines
- Ensure the vehicle is properly prepared before returning it to the customer
Customer satisfaction & loyalty:
- Provide high-quality service throughout the after-sales journey
- Handle customer requests and complaints with responsiveness and professionalism
- Contribute to improving customer satisfaction and loyalty
- Manage appointments and help reduce the no-show rate
Development of the after-sales business:
- Promote after-sales services, spare parts, and offers tailored to customer needs
- Identify opportunities for additional sales through customer consultation
- Contribute to achieving the commercial and satisfaction objectives of the after-sales service
Required profile :
Your profile:
You have a good understanding of the automotive environment and particularly enjoy customer relations. Your service-oriented mindset, your ability to understand technical needs, and your interpersonal skills enable you to effectively bridge the gap between customers and workshop teams.
Education:
- Associate's degree (Bac+2/3) in Automotive Maintenance, Automotive Diagnostics, Mechanical Engineering, or equivalent technical training
Experience:
- 2 to 3 years of experience in a similar role, ideally in the automotive sector
- Experience within a dealership or an automotive network is an asset
Key skills:
- Good technical knowledge of automobiles and after-sales activities
- Strong sense of service and customer satisfaction
- Good communication and listening skills
- Ability to simply explain technical information to customers
- Commercial acumen and ability to identify upsell opportunities
- Rigor, organization, and ability to manage multiple tasks simultaneously
- Responsiveness and ability to handle sensitive situations
- Proficiency in French and Arabic
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