Social media supervisor - CASABLANCA
Company sector : Aeronautic / Space
COMPANY :
Atlas Multiservices, a subsidiary of the Royal Air Maroc group, supports the development of talent in the aviation industry. Strongly rooted in a major national group, it offers candidates real opportunities for growth in the demanding and captivating world of air transport, combining professionalism, rigor, and fulfillment.
Job :
You will be at the heart of managing interactions on social networks, ensuring a smooth customer experience that aligns with the editorial charter.
Your responsibilities:
- Coordinate the activity of the Social Media Hub in real-time across different channels (Facebook, Instagram, X/Twitter, TikTok, YouTube, WhatsApp, LinkedIn).
- Supervise and lead a 24/7 shift team to ensure a quick and quality response.
- Monitor the quality of interactions and ensure deadlines (SLA) are met.
- Track interaction volumes, adjust resources, and manage peak activity.
- Identify and escalate critical incidents (operational, e-reputation, ...).
- Prepare daily and weekly reports and contribute to workflow improvements.
Required profile :
You are passionate about social media, marketing, and communication.
You meet the following requirements:
Education: Bachelor's degree (Bac+3) minimum in Management, Business, Marketing, or Communication.
Experience: At least 3 years in a similar role.
Key Skills:
Proficiency in French and English.
Service-oriented and responsible.
Ability to coordinate, analyze, and optimize complex operations.
Personal Qualities: Rigor, responsiveness, teamwork, and good interpersonal skills.
Moroccan nationality and under 35 years old as of 11/26/2025.
Ready to join a dynamic team at the heart of the aviation sector? Apply now!
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