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HP Printer Technical Support - Hp Printer - Customer Support
- Casablanca

Company sector : Call Center

Posted 323 days ago on ReKrute.com
  • 5 job(s) in Casablanca and region - Morocco
  • Job offer expired

    COMPANY :

    The Solutions30 Group is the preferred partner for companies to implement new digital technologies in Europe and for user support. European market leader, the Group carries out over 80,000 interventions per day thanks to its 15,000 technicians and experts, who support our clients to experience a digital and connected world.

    Present in Morocco since 2011 and located in the heart of Casablanca, Sol30 Morocco is at the center of the Group's operations in North Africa. The subsidiary plays a key role in:

    • The management of technical activities.
    • Customer service for businesses and individuals.
    • User support and assistance for our technicians as well as end-users.
    • Administrative tasks assigned by the European headquarters.

    Joining Sol30 Morocco means joining a multicultural and versatile team, where each member actively contributes to the success of the digital transition. As a key player in the sector, we support companies of all sizes to enable them to benefit from the best technological innovations.

    Do you want to be part of a rapidly growing company and participate in the digital future? Join us today and become a player in tomorrow's connected world!


    Company culture :

    Sol30 operates within a strongly organization-driven culture, where structured processes, reliability and efficiency are key drivers of performance. The company emphasizes rigor, quality standards and consistency, supported by a coordinated and secure management framework. This solid organizational foundation is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. A performance-oriented approach reinforces the focus on measurable results, while innovation plays a deliberately limited role.

    Job :

    • Tech calls for CE ASSIST
    • Closed NOK
    • Quotes
    • Closed OK
    • Ordering parts
    • Files escalated to level 2
    • Purchase request rejected
    • Warranty Return
    • Waiting for Partner Return

    Required profile :

    End-to-end technical intervention management

    Personal qualities:

    • Good interpersonal skills, discretion. Diplomacy.
    • Know-how, Being.

    Training on new printers

     

    PHYSICAL REQUIREMENTS:

    · Hearing ability

    · Vocal ability

    · Ability to stay focused

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