Level 1 Technical Support Technician (M/F) - M365 | 24/7 - Fès

Company :

Founded in 1976, CGI is one of the largest independent information technology (IT) and management consulting services firms in the world. CGI has 90,000 consultants and other professionals located all over the world, through whom the company offers a complete portfolio of services and solutions: management and IT strategy consulting services, systems integration, outsourced IT and business process management services, and intellectual property solutions. CGI's collaboration with its clients is based on a model focused on local relationships, combined with a global service delivery network, which allows clients to achieve their organization's digital transformation and accelerate the achievement of results. In fiscal year 2023, CGI generated revenues of CA$14.30 billion. CGI shares are listed on the Toronto Stock Exchange (GIB.A) and the New York Stock Exchange (GIB). Learn more at cgi.com.

Life at CGI is rooted in shareholding, teamwork, respect, and a sense of belonging. With us, you can improve your skills, share your point of view, and reach your full potential because...

We invite you to become a shareholder in your first year and to continually draw on this ownership culture to benefit from the rewards of our collective success as we work together to make our dream a reality: "creating an environment where we enjoy working together and where, as owners, we participate in developing a company we are proud of." This is why we call ourselves CGI associates, rather than employees. Being a CGI associate gives you the opportunity and responsibility to participate in all aspects of the company, including actively contributing to its direction and strategy.

Your work creates value as you leverage your experience and work closely with your colleagues and clients by advising them, developing and proposing innovative solutions that meet our clients' most complex challenges. You will build lasting and trusted relationships with your peers and clients in your community, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge industry and technology expertise.

You will evolve your career by joining a company built to grow and last, which constantly offers you growth options. Whether through skill development programs or interesting assignments that broaden horizons, you will evolve your career in partnership with leaders who will support your development and health and well-being goals.

Join us. Together, as owners, let's put our know-how to work to meet the needs and consider the interests of our clients, our shareholders, our communities, and each of us.

Company culture :

CGI Technologies and Solutions Morocco is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured organizational culture, ensuring process rigor, reliability and operational efficiency. It is complemented by an innovation dimension that encourages adaptability and initiative, while a more moderate competitive component supports a balanced results-driven mindset.

Job :

As part of strengthening our teams, we are looking for a Level 1 Technical Support Technician to provide first-level support to users and ensure quality service.

Tasks and responsibilities:

• Handle Level 1 support calls and requests.
• Analyze incidents and identify their origin.
• Escalate Level 2 and 3 incidents to specialized teams when necessary.
• Document all interventions in ServiceNow.
• Coordinate with suppliers if needed.
• Follow up on interventions with technical teams, users, and suppliers until resolution.

Required profile :

Qualities required to succeed in this role

• Proven experience in technical support (Helpdesk / Service Desk / IT Support).
• Good command of the Microsoft 365 suite (M365).
• Organizational skills, autonomy, and rigor.
• Excellent communication skills and good teamwork spirit.
• Bilingual French / English, both spoken and written.

Conditions

• Availability to work in 24/7 rotation.
• Customer satisfaction and incident resolution oriented mindset.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Extraversion Intuition / spontaneity Team work Personal balance Ambition