English-Speaking Customer Service Representative (Night Shift) - Rabat
Secteur de l’entreprise : Centre d'appels
ENTREPRISE :
Culture de l'entreprise :
Marketing Call Center repose sur une culture majoritairement coopérative, plaçant l’humain, la confiance et l’esprit d’équipe au cœur de son fonctionnement. L’entreprise privilégie un management de proximité, axé sur l’accompagnement, l’écoute et la responsabilisation des collaborateurs. Cette base collaborative est enrichie par une dynamique d’innovation, encourageant la créativité et l’initiative, ainsi que par une orientation vers la performance, soutenue par des objectifs clairs. Des pratiques organisationnelles structurées viennent compléter l’ensemble, assurant efficacité et fiabilité au quotidien.
Poste :
Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others? Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team! - As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include: - Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner. - Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department. - Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system. - Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.
Profil recherché :
We are seeking dedicated, independent, and customer-oriented individuals: Language Proficiency: You have an excellent command of English, both written and spoken. Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule. Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude. Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!
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