Emploi - Rize Technologies

Purpose of this Position:

We are searching for a talented individual to become a key member of our organization. This position will be responsible for providing technical assistance to our clients. Using his or her excellent customer service skills, this individual will answer queries, troubleshoot customer issues, and address user problems quickly and professionally. We will provide all necessary training to the elected candidate. This is a remote part- time or full-time position, working from 8-5, Monday through Friday.

Knowledge and Skills:

Proficiency of the English Language is a MUST for this role.

• 3 years’ experience in desktop support and administration (new software installation, machine setup, problem isolation and resolution).
• Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems.
• Experience in business software support (Microsoft products).
• Experience in a variety of client environments.
• Familiarity with remote monitoring tools and remote troubleshooting techniques.
• Demonstrated ability to operate effectively in a virtual office environment, providing consistent follow-through and utilizing remote access and wireless connectivity technology.
• Strong verbal and written communication skills.
• Accustomed to working in a team environment.
• Demonstrated dedication and commitment to providing continuous operations.
• Works independently and demonstrates a strong sense of ownership and initiative.
• Good problem-solving and critical thinking skills.
• Experienced in providing professional and courteous customer service.
• Experience in Microsoft Dynamics 365, CRM solutions for Tier I & Tier II customers (preferred but not a must).